An extraordinary community requires extraordinary leaders.

CS Connect's chapter leads are at the heart of what we do—enabling our chapters to build on their CS knowledge and network that leads to success at work and a meaningful career.

Your mission, if you choose to accept - build a thriving local CS community that supports growth, through active participation and engagement.

A chapter lead loves to get things done, is a good networker, and is passionate about CS as much as personal growth, and development. They feel like they have a calling to serve and impact others.

Your role as a chapter lead will call on you to leverage all these qualities as you guide your chapter in uncovering fresh insights, engaging with stimulating new ideas, and creating new growth opportunities for the community members.

  • Getting a community going takes time and effort. No sugar coating here.

    We expect a minimum commitment of 6 months and/or two events.

    During this time, you'll be supported by proven playbook to launch a chapter and grow it.

    You'll also have access to the current Chapter Lead network, who you can lean on for help. Not to mention, you'll have the full support of CS Connect's marketing and events team.

    • Committed to organizing at least one CS Connect event each quarter. 

      • Bites & Bonds, TurboTalks or ProTalks 

      • You will get all the help and assistance from the core team and other chapter leads

    • Work with the global team on larger events and utilize local sponsorships to enhance event experiences.

    • Identify and recruit other like-minded CS professionals to join the organizing team for your city. 

    • Actively listen to the pain-points and struggles of the community. These are insights you can leverage to craft your events.

    • Develop ideas for creatively engaging and nurturing the CS community in your region.

    • Educate new members or first-time event attendees about CS Connect and what we offer.

  • Conduct reviews with the CS Connect team to discuss progress and set goals.

    Ensure you and your co-organizer deliver an event in your region each quarter in collaboration with the CS Connect Global team.

Apply now

FAQ

  • The seed for CS Connect was sown in 2016, when Saahil transitioned from Sales into CS.

    Not knowing what CSM's really do, he organised a meetup at the Hoxton Hotel in Amsterdam. The first meetup was 3 CSMs gathered around the table, complaining about sales.

    After several years of organising meetups and webinars, Saahil realised the transformative power of the community has silently had on his own career.

    With the aim of having as many CS folks experience this transformative change in their career though the power of collaborative learning, he started CS Connect in Jan 2023.

    2023-24 was all about understanding how we could serve the community better.

    We realise, the biggest impact we can have on customer success is by nurturing the a new breed of CS leaders, which is why in 2025 we're going to launch a platform for aspiring and experienced CS leaders.

  • Our intention is to connect and give aspiring and experienced CS leaders with a platform to connect, learn and grow!

    Learn. Leap. Lead.

    We believe, as SaaS is evolving, CS needs to play a big part in this change. And we can make this change only by developing the a new generation of CS leaders.

    CS Connect helps nurture these leaders by delivering in-person and virtual learning moments across Europe in cities like Amsterdam, Berlin, Prague, Bucharest and more.

  • At CS Connect, we believe in a no nonsense and inclusive way of building a CS community.

    We believe in not only covering the academic of customer success but also the practicalities of customer success.

    So if you're looking to get into CS, or are an experienced CS leader, we've got you covered.

    From tips on surviving your initial first few days as a new CSM or as a leader connecting with and learning from other CS leaders.

    We are building a platform to support you throughout your CS career journey.

  • CS is the youngest function in SaaS. We're like babies compared to other functions who've been around for decades!

    At CS Connect we believe the only way for us to level up, not be seen as cost centre, have a seat at the table (and all the other good things) is to start developing the next generation of CS leaders.

    We do this by connecting aspiring CS leaders, with established CS leaders through our various online and offline events.

    We believe by doing this, established leaders can share their knowledge and help aspirants leaders accelerate their journey to leading a team and a new breed of CS leader.

    Learn. Leap. Lead. That is our motto.

    We intend to positively impact the careers of 1000 CS professionals.

  • Saahil and everyone involved in building CS Connect thinks that by sharing knowledge and supporting each other, everyone can do a better job in customer success.

    To level up CS, we need an army of new gen CS leaders.

    CS Connect want to do it's tiny part in the mission of levelling up CS.

    Can we count on you doing your bit?

  • We're just two years old and getting started out 

    At present, we organise several different on- and offline events in cities all over Europe.

    Offline events can vary from meet and greets, to our premier in-person mentoring event (Turbo Talks) to fireside chats.

    We also host online panel discussion and webinars.

    These events aim to deliver practical insights and tools to help you success in your role. 

    But, we have so much more in the pipeline.

    Want to know more?

    Subscribe to your newsletter. 

    Shortly, we'll publish our events calendar on the website.

    For now, make sure to follow us on LinkedIn.